Terms & Conditions

1. Product Guarantee Policy
  1. The terms and conditions of the guarantee are only valid with a proof of purchase.2.
  2. Guarantees are only applicable to items that have been used in a domestic environment and will not apply to items used for commercial purposes.
  3. Certain furniture is covered by an external manufacturer's warranty - please refer to the relevant items warranty documentation for the warranty and exchange/ refund information.
2. Upholstered furniture
  1. Upholstered furniture such as sofas and chairs are guaranteed for one year from date of delivery/ collection in respect of the frame, mechanism, craftsmanship and filling.
  2. Sofa Care instructions (as per the sofa care guide) must be adhered to for the guarantee to remain in place.
  3. The guarantee does not extend to the fabric used to upholster the item as this is subject to normal wear and tear associated with domestic use. It also does not cover the fabric colour fading or changing due to light exposure.
3. Timber furniture
  1. Timber products are guaranteed for one year from the date of delivery.
  2. The guarantee does not extend to normal wear and tear associated with domestic use and/ or natural wood effects or characteristic imperfections such as minor cracking, shrinkage and changes in colour over time.
  3. This guarantee does not extend to an item that has been left outdoors unless it is clearly indicated on the packaging of the product that it may be left outdoors with no cover.
4. Delivery and collection policy (Home Delivery option is not applicable to HomeSet stores outside of KZN borders)
  1. Furniture is delivered to the customer's home via a courier service to the front door only (of the ground floor). The delivery fee is determined in relation to delivery distance from our depot to the delivery address. A single delivery fee will be charged regardless of the number of items purchased in one transaction, subject to the maximum delivery space available within the delivery vehicle being a one ton bakkie.
  2. The customer must ensure that the furniture item/s will fit through entrances, doorways, lifts and stairwells, and that these routes are clear of obstructions for delivery. We do not hoist goods onto balconies. (Furniture measurements are available online or from store associates).
  3. The courier will only deliver to the specified delivery address (as per the order documentation delivery instructions), and the authorised person to receive the delivery.
  4. The courier will contact the customer on the day of delivery to arrange delivery a time convenient for the customer on any weekday between the hours of 8am and 5pm or a Saturday between 8am and 3pm.
  5. When the courier contacts the customer to arrange delivery, the customer must notify the courier of the level that the property is on, e.g.: Ground Floor, Level 1, etc.
  6. If the furniture item/s needs to be carried above ground floor level of which the maximum being 5 floors, the customer must liaise with the couriers to do so and sign proof of receipt/delivery prior to item/s being delivered to requested floor. The courier will counter-sign as acceptance of the customer's request to carry the items above ground floor. HomeSet and the couriers will not be held responsible for any losses or damage incurred during delivery that may result due to non-compliance by the customer.
  7. All furniture delivered from the DC will be sealed in its original packaging.
  8. The person receiving the item/s will be required to sign the proof of receipt/delivery to indicate that each item has been received undamaged and sealed in its original packaging.
  9. Should the item be damaged or the packaging not be in place, this must be indicated on the delivery document and the courier representative and the person receiving the item must both sign the delivery document to this effect. If the item is damaged it will be returned to HomeSet by the courier.
  10. HomeSet cannot be held liable under its guarantee policy for any damages that are apparent at the time of acceptance of delivery that was not indicated on the delivery document by the customer.
  11. HomeSet is not liable for any damages caused by the courier's delivery vehicle to the customer's residence.
5. Exchange and returns policy
  1. All our items are made to order and are not stock items, we do not refund or exchange goods, please ensure you have chosen the correct layout, style, colour and size item you are wanting as the only option we will have if you needing assistance would be to store or display the couch at our showroom and try sell on your behalf and return funds once sold.
6. Orders placed in store
  1. Full payment is required before a home delivery is couriered to the customer.